Case study

Fostering employee connection in a remote IT environment

  • Employees 20+
  • LOCATION Croatia, Remote

About company

Factory X is a software development company based in Croatia. With a focus on delivering top-quality services, Factory X is dedicated to driving business development through innovative technology solutions. They serve as a trusted partner for their clients, offering comprehensive support from initial ideation through implementation, support, and maintenance stages.

The challenge

In the wake of the COVID-19 pandemic, Factory X, an IT firm based in Croatia, transitioned to a fully remote work model. While this shift offered flexibility, it also presented significant challenges in maintaining employee engagement and satisfaction, particularly for new hires. The absence of in-person interaction hindered team cohesion, and traditional onboarding experiences were no longer feasible. Moreover, management found it time-consuming to address individual employee needs efficiently in a remote setting.

Our solution

To address these challenges, Factory X implemented Luppa, an employee engagement and satisfaction tool. Luppa enabled the client to listen effectively to employee feedback, desires, and concerns. It facilitated virtual interactions and team-building activities, bridging the gap between remote employees. Additionally, Luppa provided a platform for open communication and transparent feedback exchange, streamlining the process of understanding and addressing employee needs.

The implementation of Luppa yielded significant results. Employee engagement and satisfaction levels were enhanced, fostering a stronger sense of belonging among remote teams. The streamlined communication channels between management and employees led to more efficient resolution of individual concerns and needs.

By utilizing Luppa, Factory X managed to overcome the challenges of remote work, fostering a positive and inclusive work culture even in a fully remote setting. The implementation of Luppa not only addressed immediate concerns but also positioned Factory X for continued success in a remote work environment.

Key benefits

  • Empowered employee voice

  • Improved remote work culture

  • Inclusive work environment

  • The tool is simple to use, with a simple and intuitive interface that allows you to monitor and moderate the survey while it is open, which was useful to us during the process management. The anonymity of the questionnaire is a significant benefit because it allows our employees to provide us with honest feedback without hesitation. Using Luppa allowed us to see the state of the organization more clearly, allowing us to make decisions that actively contribute to the development of employee satisfaction.

    Martina Verović
    Human Resources Director, Rimac Automobili
  • Very intuitive tool. It has all the features we’ve needed for detailed analysis and drawing conclusions, as well as creating an action plan. The characteristics that impressed us the most were the trends that have been displayed in several ways, either graphically or numerically. Extracting reports and a very clear overview of average grades at all levels within the tool are also a big advantage.

    Marija Hrebac Hlobik
    HR Manager, ASEE

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