About company

Factory X is a software development company based in Croatia. With a focus on delivering top-quality services, Factory X is dedicated to driving business development through innovative technology solutions. They serve as a trusted partner for their clients, offering comprehensive support from initial ideation through implementation, support, and maintenance stages.

The challenge

In the wake of the COVID-19 pandemic, Factory X, an IT firm based in Croatia, transitioned to a fully remote work model. While this shift offered flexibility, it also presented significant challenges in maintaining employee engagement and satisfaction, particularly for new hires. The absence of in-person interaction hindered team cohesion, and traditional onboarding experiences were no longer feasible. Moreover, management found it time-consuming to address individual employee needs efficiently in a remote setting.

Our solution

To address these challenges, Factory X implemented Luppa, an employee engagement and satisfaction tool. Luppa enabled the client to listen effectively to employee feedback, desires, and concerns. It facilitated virtual interactions and team-building activities, bridging the gap between remote employees. Additionally, Luppa provided a platform for open communication and transparent feedback exchange, streamlining the process of understanding and addressing employee needs.

The implementation of Luppa yielded significant results. Employee engagement and satisfaction levels were enhanced, fostering a stronger sense of belonging among remote teams. The streamlined communication channels between management and employees led to more efficient resolution of individual concerns and needs.

By utilizing Luppa, Factory X managed to overcome the challenges of remote work, fostering a positive and inclusive work culture even in a fully remote setting. The implementation of Luppa not only addressed immediate concerns but also positioned Factory X for continued success in a remote work environment.